Source: Trustpilot
Independent consumer reviews published on Trustpilot.
Indexed snapshot: 4.9/5 · 8 reviews from Trustpilot
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We used ShopView and found it to be clunky, a bit unorganized and pricy for our needs. Saw an ad for WrenchPilot and decided to take them on for a demo and glad we did. Incredibly user-friendly and intuitive — a great fit for small to mid-size shops.
Reviewer: Jordan
We were on Fullbay before and it just felt like too much. Price was pretty high, and honestly it wasn't very user friendly. Simple things took longer than they should, and getting everyone comfortable took a while. WrenchPilot has been way easier to work with. Didn't take long to get set up and the guys picked it up pretty quick. Everything's laid out in a way that actually makes sense. It helps you stay on top of the business side without trying too hard — you can see what jobs are taking longer than they should, how techs are performing, and where you might be losing money.
Greg's Truck & Trailer
Reviewer: Greg H.
Customer support has been extremely good. The Fullbay data transfer was seamless — invoices, customers, and inventory all moved over quickly. Team was patient with our office staff. Highly recommend if you want a partner, not just software. - example
Holloway Fleet Services
Reviewer: Derek Holloway
We were running jobs out of Google Sheets and texts. WrenchPilot got our writers and techs on the same page within a week. Reporting is clearer than I expected for the price. Mobile clock-ins actually get used. - example
Interstate Diesel Works
Reviewer: Priya N.
Our guys hate new software but the yard workflow is simple — clock in, attach photos, close the job. Invoicing from the bay saved us a lot of back-and-forth with the office. - example
Blue Ridge Truck Repair
Reviewer: Tommy R.
Not perfect — we still export a few reports to Excel — but job costing and parts on the same RO is way better than what we had. Support answers same day. - example
Central Plains HD
Reviewer: Angela M.
Took a weekend to migrate open jobs. Training was straightforward. Owners can see labor vs parts margin without asking accounting every time. - example
Reviewer: Sonny
Been using WrenchPilot in our diesel repair shop for a bit now. Easy setup, clean layout, and our techs picked it up fast. Helps us keep jobs, invoices, and customers organized without extra headaches.